What To Expect

What‘s Included

Reviews

• Amazing

  alexbE1567SM,,Jan 16, 2026

  - Review from Tripadvisor

  5.00

  Big Bus New York is absolutely worth it. I’ve done Big Bus Tours in many countries around the world, and the experience is always excellent — New York included. With the guided tour audio, you don’t just see the city — you actually understand what you’re looking at, the history, and the stories behind each place. It’s one of the best ways to explore the city: comfortable, well-organized, and efficient. For me, Big Bus is the best way to travel and truly experience a city.

• Scam

  sandro l,,Jan 15, 2026

  - Review from Viator

  1.00

  Watch out to buy the 24-hour ticket and a scam because you buy the ticket and they in New York end the service at 18 pm

• Not so good as the bus...

  Rhellen C,,Jan 15, 2026

  - Review from Viator

  2.00

  Not so good as the bus only operates until 5pm and therefore we need to uber back to downtown from uptown … also the driver is not friendly and did not inform us about the EarPods that we can use while on board

• They took my credit card and made other charges with it an hour after we paid for tour. They never took it off the bill.

  OnAir274994,,Jan 14, 2026

  - Review from Tripadvisor

  1.00

  They scammed my credit card for an additional $66 after we left. I received an alert on my phone. We confronted them and they blamed it on a “glitch” told us they would take it off and never did.

• Get to see lots.

  lucygR263GZ,,Jan 10, 2026

  - Review from Tripadvisor

  5.00

  Easy way to see lots and get your bearings of the city. We did both the uptown and downtown loops. Preferred the downtown. Good value for money, for both getting about the city and seeing things. The commentary is good too.

• Vacation

  pauline p,,Jan 8, 2026

  - Review from Viator

  5.00

  The hob on hop off pass is worth the money - the drivers were really helpful.Would highly recommend this company

• Worst Big Bus in the World

  H2010LGjanes,,Jan 8, 2026

  - Review from Tripadvisor

  2.00

  Probably the worst Bug Bus ride in the world and we’ve done lots. Driver either gos too fast and the commentary can’t keep up or commentary keeps sticking and repeating itself or misses out vital information. Discovered this when we repeated a journey. An expensive bus ride listening to too much music.

• Amazing tour 😍

  Angela S,,Jan 4, 2026

  - Review from Viator

  4.00

  It was my first time solo trip easy to follow the first time in my thoughts. Great experience 👍 try.

• Misleading app, admitted errors, and hours of gaslighting instead of a refund

  Nathan P,,Jan 4, 2026

  - Review from Tripadvisor

  1.00

  We planned our final night in NYC around Big Bus Tours’ Holiday Lights Tour and relied on their official app and live chat for accurate timing and location. That trust was a mistake. Big Bus Tours’ app — and their own chatbot — confirmed in writing that the tour departed at 7:00 PM from M&M’s World in Times Square. We double-checked because earlier that same day, the app had already shown stops as open when they were actually closed, leaving groups of tourists waiting with no notice. We showed up exactly where and when their app told us to be. There was no tour. No bus. No staff. We were told on-site that the tour had already ended hours earlier. What followed was one of the most frustrating customer service experiences I’ve ever had. When we contacted support: • Multiple representatives acknowledged that the app and chatbot provided incorrect information, referring to it as a “glitch” • Despite this, they repeatedly insisted the problem was ours for trusting the app • They asked me to resubmit the same documentation over and over, including copying their own chatbot’s written confirmation into the chat • Then they told me that documentation “didn’t count” and refused to add it to the ticket • They claimed I should have found a different page on their website and verified the information there instead of relying on the app they themselves provide • They refused a refund because I didn’t anticipate their error and take screenshots in advance • They offered tickets for another city instead of refunding a service we never used To be very clear: Big Bus Tours admitted their app gave incorrect information, then spent hours denying responsibility, shifting blame, and telling me I should not have trusted their own app. We never used the tour. We were leaving NYC the next morning, making rescheduling impossible. And yet they kept our money. If you are visiting NYC on a limited schedule and relying on this app to tell you where to be and when, understand this: when their information is wrong, they will still blame you for believing it. I strongly do not recommend this company. When a company admits its information is wrong but still refuses accountability, travelers are the ones who pay.

• Skip it!

  nataliapZ598FK,,Jan 4, 2026

  - Review from Tripadvisor

  1.00

  We trusted Big Bus Tours’ app. Their team admitted it was wrong. Then they blamed us for believing it. On our last night in NYC, my wife and I went exactly where Big Bus Tours’ own app and live chat told us to go for the Holiday Lights Tour: 📍 M&M’s World, Times Square ⏰ 7:00 PM departure Their chatbot confirmed the 7:00 PM start time in writing. More than once. When we arrived, there was no tour. No bus. No staff. We were told the tour had already ended hours earlier. Earlier that same day, the app also showed bus stops as open when they were actually closed, leaving dozens of tourists waiting with no notice. Here’s where it gets worse. When we contacted customer service:     •    Representatives acknowledged that the app and chatbot may have been incorrect     •    They referred to the errors as “glitches”     •    Then they told us it was our responsibility to “check all available resources” to confirm whether the information in their own app was accurate     •    They refused a refund because we didn’t anticipate their mistake and capture screenshots ahead of time     •    They offered replacement tickets in another city instead of returning money for a service we never received Their official app gives incorrect times and stop information. Their agents acknowledge it. And the customer is still blamed for trusting it. We never used the tour. We leave the city the next morning. And yet they kept our money. This isn’t a misunderstanding. It’s a system where:     •    The company controls the information     •    Admits it can be wrong     •    And shifts responsibility to the customer when it fails If you’re traveling on a tight schedule, relying on an app to tell you when and where to be, this could just as easily happen to you. Posting this so other travelers know exactly what they’re agreeing to before they book.

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