What To Expect

What‘s Included

Reviews

• Got scammed 5,500,000!

  Jgreen2311,Mar 26, 2026

  - Review from Tripadvisor

  1.00

  We rarely post things like this, but this needs to be said about Sukatrip. We travelled across Indonesia for three days specifically for their whale shark experience, spending a total of 5,500,000 IDR between us. This wasn’t just another activity on our itinerary, it was the main reason for the trip. Unfortunately, the experience never happened. We completely understand that weather conditions are out of anyone’s control. What is not acceptable is that this was only communicated to us after we had already made the long journey, despite forecasts clearly being available in advance. This could and should have been handled far better. The organisation throughout was extremely poor. We were told to wake at 3am, only to sit around for hours waiting for updates, before eventually being told the trip couldn’t go ahead. We were then required to stay an extra night due to transport issues, which was not part of the plan. On top of that, travel times were massively misrepresented, with “5–7 hour journeys” turning into exhausting 12–14 hour days with barely any rest. We didn’t pay for long, uncomfortable travel days and basic accommodation. We paid for the whale shark experience and snorkelling, which we did not receive. We have requested a fair 70% refund to reflect this, but so far this has not been properly resolved. We’re sharing this so others are aware before booking. We would have much preferred to resolve this privately and positively, but the handling of the situation has left us with no choice. If you’re considering booking with them, we strongly recommend asking very clear questions upfront and getting full clarity before committing. We’re still open to resolving this directly and hope a fair outcome can be reached.