Meeting and Pickup

Reviews

• Lovely day trip

  Holly A,

  Dec 2, 2025

  - Review from Viator

  5.00

  We had such a lovely day, starting with the Puffing Billy train. Our tour guide Lorraine was so informative and engaging. She took a video of us on the train and shared the content afterwards. After the train we ventured to Nobbies and explored the wildlife and she pointed out where penguin burrows would be and we spotted lots of wallabies too. The penguin parade was great. They came out late when we were there, but we still managed to see lots. I thoroughly recommend this tour. Lorraine looked after us and answered all our questions from start to find! So enjoyable.

• Take water and snacks...

  Susan F,

  Dec 2, 2025

  - Review from Viator

  4.00

  Take water and snacks with you. Warm clothing for both the train and waiting to see the penguins. It's a long day for small children. Bus was adequate but old.

• Long but rewarding day!

  Leah S,

  Nov 21, 2025

  - Review from Viator

  5.00

  We were picked promptly on time at the Windsor hotel. The instructions said outside the hotel and maybe should have specified across the street (major intersection) but we got settled nonetheless. Our Tour Guide Marliese was very enthusiastic and informative as we went from stop to stop. At the Puffing Billy Railway once we were all settled in the train car, she stood on the platform taking photos for everyone. At some point in the journey the train goes over a bridge. Marliese (Mars) was already there under the bridge waving and video tapping as we rode along. She didn't have to do that, but it was a kind gesture. She shared it with the group at the end of the day. We had plenty of free time after the train for food and a walk around. Mars put together an Aussie playlist for our benefit as we went from place to place. As foreigners we loved this. We also made a quick bonus stop at Cape Woolamai to walk on the beautiful sandy beach. It was recommended we have an early dinner during our stop in Cowes in order to maximize our time at the Penguin Parade. We also stopped at the Nobbies and walked the boardwalk, saw some local wildlife and learned a lot about Phillip Island and the conservation measures that are being taken. When we arrived at the penguin parade. Mars told us what to expect, and how best to observe the penguins. Our tour seemed to have a slightly later meeting time after the event than many other tours. This was a great benefit because we could see more as the crowds started to thin out. We were curious of the final tally of penguins we saw that night. Since Mars coincidentally was doing the same tour the next day, she offered to email us the final count from our visit which was by no means necessary but greatly appreciated. She went above and beyond. We really enjoyed this tour and would recommend it to anyone and everyone.

• Good but room for improvement

  Angela R,

  Nov 20, 2025

  - Review from Viator

  3.00

  This is a long day. Our guide was good but I felt like we could have had a bit more info along the way. The most disappointing part was we were expecting to be back in Melbourne at 9.30pm as per the tour info but it was 11.30pm and then we had to get back to our hotel from the drop-off point very late at night.

• Good Trip

  mike67j,

  Nov 20, 2025

  - Review from Tripadvisor

  4.00

  Terry our driver was really good, very friendly and kept us entertained with some great stories and interesting facts as we went along Ignoring the weather which was pretty awful but we saw some great sights and managed some good photos in between the showers Puffin Billy was great , got legs hanging out even if I got soaked in process !! Only negative comment was around penguins, prior to arriving we spent quite a while looking for wildlife and then when we arrived at penguins it was all a bit rushed, we had little time to visit gift shop before we queued to go to viewing platforms. We got to see loads of penguins which was really cool but we were given time to be back at bus which again made visit feel rushed. IMO more time at penguin centre would have been a plus but all in all this was a good trip and I’d recommend it

• Long day… But well worth the wait..

  Keith F,

  Nov 15, 2025

  - Review from Viator

  5.00

  It was a long day, but worth it.. Puffing Billy was great fun. We then travelled another 1 1/2 hours to Phillip Island to see the Penguins… They were awesome and well worth the wait. A long day, but brilliant experience!

• Good day out

  Matthew O,

  Nov 14, 2025

  - Review from Viator

  5.00

  Nice and laid back atmosphere with lots of sights and experiences that will last a lifetime. Highly recommend to anyone looking for a great time

• Fantastic day

  Sharon t,

  Nov 12, 2025

  - Review from Tripadvisor

  5.00

  Wow what a fantastic day. Terry our guide was so informative, he helped take pictures during the day, nothing was any trouble. Puffing billy was an incredible experience. The penguin parade was so moving and wonderful to witness.

• It was very informative...

  Cynthia W,

  Nov 10, 2025

  - Review from Viator

  5.00

  It was very informative and fun! Matt was an excellent tour guide - very insightful, considerate and went out of his way for everyones enjoyment and participation. We saw a lot of animals in their environment thanks to Matt!

• Puffin Billy/Phillip Island penguins

  Renee G,

  Oct 29, 2025

  - Review from Viator

  5.00

  Terry, our tour guide, was absolutely fantastic from start to finish — so knowledgeable, friendly, and made the whole day run smoothly. It was honestly the best tour I’ve been on! We managed to see Puffing Billy and the penguins all in one day, and Terry made it an absolute breeze. Highly recommend! 🌟 Tammy & Renee from the Gold Coast

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