All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Visit the landmarks of Ground Zero, including the 9/11 Memorial, with a guide who has a personal connection to that day. This tour offers an intimate encounter with history as you hear the stories of not just tragedy but also heroism and resilience.
We offer several upgrades to enhance your visit. The 9/11 Museum is a must. You can upgrade for a VIP guided tour or a self-guided visit with your skip-the-line ticket. You’re welcome to stay as long as you like in the museum after the tour. You can also add on a visit to Freedom Tower for the 360-degree views of NYC from the spectacular One World Observatory.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
Reviews
4,877 reviews
Total reviews and rating from Viator & Tripadvisor
A definite trip to add to your itinerary!
Karen W,,Jan 23, 2026
- Review from Viator
5.00Amazing tour, thank you Megan, you were so knowledgable and made this tour very memorable and emotional
Great narrative of the...
Carol C,,Jan 20, 2026
- Review from Viator
5.00Great narrative of the memorial grounds and the history after the events of 9/11. Jake was very knowledgeable and personable.
why we never forget
228gunterw,,Jan 20, 2026
- Review from Tripadvisor
5.00Very good tour, a lot of information and a cool tourguide, thx Marc.
Great Tour
chadt767,,Jan 20, 2026
- Review from Tripadvisor
5.00Tim was fantastic and very knowledgeable. I would recommend this tour to friends and family anytime they are in the city.
A Great Experience
AnnieH1865,,Jan 20, 2026
- Review from Tripadvisor
5.00I throughly enjoyed our9/11 ground zero tour with Paul Kelly. He was engaging and informative and kept us entertained for the 1 1/2 hour tour. We learned a lot. I highly recommend this tour with Pauyl
An unforgettable cold, rainy day with Tim
L3514HEchrisb,,Jan 19, 2026
- Review from Tripadvisor
5.00Tim was an amazing tour guide. In the short time we were there, he learned everybody’s name on the tour. He made a point to keep everyone involved in the tour. He is very knowledgeable about 9/11. I would highly recommend him to anyone planning to tour the 9/11 Memorial.
Excellent Tour
shelton5765,,Jan 19, 2026
- Review from Tripadvisor
5.00Tim did a wonderful job on this tour. He was totally New York and we loved that. He did his best to convey nuances that I’ve missed in the past when touring the site on my own. Thanks Tim.
Great guide!
marisafJ4033LH,,Jan 19, 2026
- Review from Tripadvisor
5.00Tim was an excellent guide! Very knowledgable and organized. Despite the lousy weather, we are glad we paid our respects at the memorial and had Tim to educate us from a New York perspective.
Set the bar high - well worth it
Pioneer504929,,Jan 18, 2026
- Review from Tripadvisor
5.00TIm was very personable and very informative - He set the bar for the remainder of our 9/11 experience
Great learning experience
Amanda R,,Jan 17, 2026
- Review from Viator
5.00The tour guide was very informative - he made the experience comfortable. He knew the area well. Highly recommend him for any tour
From US$109.00
Want a private experience? Upgrade to a private tour
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