All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory
Overview
Available languages
Mobile ticket
Don't just see the landmarks; understand the legacy. This all-encompassing experience provides a chronological journey through one of history’s most significant days and the resilience that followed. Led by a local guide with personal ties to the events, you will explore the hallowed grounds of the Memorial, gain skip-the-line access to the 9/11 Museum, and end your journey 102 stories up at the One World Observatory.
The Experience Highlights:
The Guided Walk: Visit St. Paul’s Chapel, the FDNY Memorial Wall, and the Survivor Tree. Your guide provides the human context that plaques alone cannot convey.
Priority Museum Entry: Avoid the massive public lines. Once inside, you have the flexibility to explore the 9/11 Museum’s poignant exhibits at your own pace (or upgrade to a VIP guided museum tour).
The Ascent: Conclude with a 47-second elevator ride that shows the evolution of NYC’s skyline before stepping out into the highest panoramic views in the Western Hemisphere.
Additional Info
Wheelchair accessible
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Transportation options are wheelchair accessible
Suitable for all physical fitness levels
Tour operates rain or shine. A large portion of this tour is outdoors, so please dress appropriately and be prepared for the weather. The tour may be rescheduled in the event of poor conditions; in the rare case of downpours or unreasonable weather, the tour will be canceled and you will be offered a refund. However, the One World Observatory and 9/11 Museum tickets cannot be rescheduled since they are date/time specific
We offer two upgrades for the 9/11 Museum. You can either tour the exhibits with a guide or get a skip-the-line ticket to visit on your own. If you choose the ticket option, be sure to arrive during your timed entry window as the museum reserves the right to deny admission if you miss this. With both options, you can stay as long as you like after entering. There’s a security checkpoint, and all large bags must be checked.
Freedom Tower policy: Tickets are only available for a specific date and time and cannot be used at any other time. The date will be the same date as the selected tour date. Typically, the entry time for the 10:30am tour is 2pm; the 1pm tour typically has an entry time of 4:30pm. The actual entry time may vary based on availability. In the case of no availability, you will be notified by the local tour operator to select another date, another tour, or a refund
Also note, in case you are approached by street sellers, they are not affiliated with us.
Cancellation Policy
For a full refund, cancel at least 24 hours before the scheduled departure time.
What To Expect
Explore this transportation hub and shopping center to admire its striking architecture and learn how it symbolizes renewal at Ground Zero after 9/11.
Pay your respects to those who lost their lives at the World Trade Center on 9/11. Your guide will explain the meaning behind all the symbolic places in the memorial plaza, including the Survivor Tree and Reflecting Absence, which are the largest man-made waterfalls on the continent.
What‘s Included
Views from 150 feet up in the One World Observatory with the highest panoramic views in NYC
Self-guided tour of the lobby of Freedom Tower with the film “Voices”
Visit to the meaningful sites of Ground Zero
Moment of reflection at the “Reflecting Absence” fountains
A local guide who shares stories about their personal connection to 9/11
Skip-the-line ticket for the 9/11 Museum, featuring historic artifacts, art, and themed exhibits
9/11 Museum small-group guided tour (if you choose the VIP option)
Gratuities
Options
All Access Tour
Duration: 1 hour 30 minutes
Self-Guided Tickets: A guided tour of Ground Zero, plus a ticket to the One World Observatory and a skip-the-line ticket to the 9/11 Museum.
All Access + VIP Museum Tour
VIP Guided Museum Tour: A guided tour of Ground Zero, plus a VIP guided tour of the 9/11 Museum and a ticket to the One World Observatory.
Duration: 2 hours 30 minutes
Reviews
4,947 reviews
Total reviews and rating from Viator & Tripadvisor
Authentic, respectful and informative tour
Philip H,Mar 30, 2026
- Review from Tripadvisor
5.00'I know a guy'. His name was Jimmy and he knew his stuff. A, knowledgable and at times personal telling of the 9/11 tragedy. Jimmy is proud New Yorker wirh all the trimmings, and he showed us everything and took us everywhere. The reason you take tours like this, is because you just don't get this incite by wandering around yourself. Thank you Jimmy, for guiding us around one of the most painful days in U.S history. After Jimmy' tour we went into the 9/11 museum bypassing the queues, and looked around the respectful tribute and telling of that day' events. This tour should be a must on any New York trip. Thank you
9/11 Memorial Museum visit and One World Observatory
pianoplayerheather,Mar 30, 2026
- Review from Tripadvisor
3.00We did the VIP experience with the guided tour of ground zero. And the tour at the museum. And the visit to One World Observatory. Jim Quinn. - our guide was good. Gave a good perspective from a local person in New York on 9/11. Our guide at the museum- I can’t remember her name was fabulous. Very knowledgeable. Moved at the right pace with the group. The museum overall was good. A moving place. And such a memorial to those killed that day. However, there were too many people in the museum to see everything. Particularly in the separate areas with the displays of that day and before and after 9/11. We went from a Covid period where we restricted access to a few people and have gone the complete opposite way back to allowing too many people into museums at a time. Not sure why we can’t find a happy medium in this day and age. Also- if the rule is - no sitting on the floor in the museum when the benches are full- is not allowed you need to 1. Post a sign and 2. Perhaps add more benches. A rude security guard scolded my boyfriend for sitting on the floor - out of the way by a post- while he was waiting for the rest of the family to vacate the bathrooms. Perhaps you need to reevaluate the sitting spaces in the museum of the floor is not an option. Overall the museum was good. But things could have gone better on the visit. One World Observatory was fabulous!! The views were amazing. Elevator ride cool. Would definitely recommend folks visit here when they come to New York!’
Big Apple tour
sailorjeff,Mar 28, 2026
- Review from Tripadvisor
5.00Tim Wallace did a wonderful job showing us his city. Very knowledgeable and made it fun for all! Highly recommend him!
9/11 Guided Tour
jaxonh750,Mar 25, 2026
- Review from Tripadvisor
5.00My wife and I recently went to NYC for our honeymoon and did the 9/11 All Access Tour (Tour/Museum/Observatory). Tim Douglas was our guide for the 90 minute guided tour and did an incredible job. From start to finish, Tim Douglas was both personable and professional, which created an atmosphere that was both welcoming and respectful of the gravity of the site. It was more than just a tour for my wife and I, it was such a meaningful and memorable experience. Tim’s ability to help us understand the significance of what we were seeing while also giving us space to reflect on each sight made the tour that much more enjoyable. We would definitely recommend Tim Douglas as your tour guide!!
9/11 tour
sandybS7500UT,Mar 24, 2026
- Review from Tripadvisor
5.00It was an amazing tour. Our guide, Tim Douglas made the experience even better. He was very knowledgeable and had great stories to share.
Insightful and Respectful 9/11 Tour
SteveS7249,Mar 24, 2026
- Review from Tripadvisor
5.00Tour guide Tim Douglas did a very nice job. He was timely, knowledgeable, friendly and also very respectful of the 9/11 site given the circumstances. My wife and I also were moved by his own personal experience on that day that he shared with us. Thank you.
9/11 tour
Harrietgorstxox,Mar 24, 2026
- Review from Tripadvisor
5.00The tour was really informative and educational, would recommend
9/11 Museum and Memorial
Curious26345077108,Mar 24, 2026
- Review from Tripadvisor
5.00My wife and I joined Marc for this guided tour of the memorial and surrounding area. Marc was friendly and welcoming and conducted his tour with tact, empathy and insight. We learned so much and came away with a clear understanding of how important the museum and memorial are both as a site of remembrance and a place of education for now and the future. Would like to thank Marc and recommend this guided tour to anyone planning a visit to the area.
Fantastic tour, fantastic guide!
amywO3516XW,Mar 23, 2026
- Review from Tripadvisor
5.00My husband and I are visiting NY from Florida for our first wedding anniversary; 911 history is very important to us, so we did the 9/11 Tour, Museum, then we also had tickets to the observatory. Arun was very educated, patient, and very helpful during our tour, providing an abundance of information that we simply didn’t know. The tour was amazing; I don’t even know where to begin - My heart is full knowing that the birthdays of those whose lives were taken by 9/11 receive a white rose stuck into their name where the twin towers once stood; What a beautiful way to continue to remember those souls.
Great Tour!!!
G3769QJclayc,Mar 23, 2026
- Review from Tripadvisor
5.00Tim was a great tour guide. He treated us like family and we had a great tour. I highly recommend Tim!!
From US$109.00
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